How do we ship your order?
All our flowers are packed very carefully and due to the fragile nature of the products that we ship, we have developed a secure & safe gum paste flowers packaging.We ship daily Monday through Friday with Couriers Please. All orders will be shipped from Sydney Australia. There is no shipping on weekends. If the order is received on a Friday or over the weekend, it will be processed on the next following business day.Please make sure that you provide us with your physical address and not a PO Box address, as we do not ship to PO Box for domestic addresses.Expedited Shipping
After you place your online order, feel free to email us at sales@sugarartdeco.com to request your expedited shipping quote. We offer next day air service, 2nd day air, or 3-day express shipping. To request a quote for expedited shipping before you place the order, please send us an e-mail with your order details (SKU#, Quantity), along with your shipping address. We''ll get back to you promptly with your shipping quotes.Processing & Delivery Time
After payment has been cleared (Credit Cards clear overnight, e-check payment usually take about 3-7 days to clear), all orders will be processed within 72 hours (3 business days. Weekends & Public Holidays are not included). Estimated delivery time will depend on destination and will be shown upon checkout of your order. Sold Out Items
Due to the high volume of orders, our inventory might not be up-to-date. Any out of stock / sold out item will be automatically refunded to the original payment.International Orders
We gladly ship internationally as we are committed to shipping the products quickly & at the lowest cost to you. We have shipped all over the world, and we''ll be happy to assist you on special shipping request. Please understand the high costs to shipping internationally, which is based on the total weight of your package.How to place an international order
Please email us your order and we''ll follow up with you through email. We would need your complete info (full name, shipping address, phone number) and along with the quantity and SKU# (item code). After we receive your order, we''ll send you an email with your sales quote complete with your shipping options. Please respond within 5 business days, so that we can send your PayPal invoice with your total purchase. Shortly after your invoice is paid, your order will be shipped out within 48 hours or less. You''ll receive an email confirmation with your tracking numbers once your order has been completed.Can I get a quote first?
Please email us at Sales@sugarartdeco.com with complete shipping address (city, postcode, country), and a brief message of what you''d like to order. We''ll give you an estimate shipping cost.Please note
- All international orders will be automatically cancelled if we do not receive your email response on shipping after 5 business days.- There will be some additional duty and tax fees at the arrival time, in which cannot be determined beforehand. International customers are liable to pay for these fees, which are usually billed from the shipping courier - We are not liable for any damaged & missing packages done by the courier. Please choose your shipping option wisely. Concerns
Why do my shipping charges seem high?The short answer is because Couriers Please and Australia Post are charging "Dimensional weight shipping". Our Gumpaste Flowers are very light in weight however are safely packaged which leads to the boxes being large. These items do not weigh a lot but the items are large & they take up a lot of space. "Dimensional Weight Shipping" calculates space rather than weight.Also for our customers who order Gumpaste Flowers along with FondX Fondant have their items shipped in separate boxes as a safety measure to ensure the items ordered arrive safely.To calculate, you will first determine the package dimensions in cm. For each package dimension, measure at the longest point, rounding each measurement to the nearest whole number (for example, 9.00 to 9.49 will be considered 9, and 9.50 to 9.99 will be considered 10).Then, multiply the package length by the width by the height and divide by 250. The result is the dimensional weight. For those services where dimensional weight is relevant, take the greater of this calculation or the actual, scale based weight to calculate the shipping cost.
