How do we ship your order?
All our flowers are packed very carefully and due to the fragile nature of the products that we ship, we have developed a secure & safe gum paste flowers packaging.
We ship daily Monday through Friday with Couriers Please. All orders will be shipped from Sydney Australia. There is no shipping on weekends. If the order is received on a Friday or over the weekend, it will be processed on the next following business day.
Please make sure that you provide us with your physical address and not a PO Box address, as we do not ship to PO Box for domestic addresses.
We gladly ship internationally as we are committed to shipping the products quickly & at the lowest cost to you. We have shipped all over the world, and we'll be happy to assist you on special shipping request. Please understand the high costs to shipping internationally, which is based on the total weight of your package.
How to place an international order
Please email us your order and we'll follow up with you through email. We would need your complete info (full name, shipping address, phone number) and along with the quantity and SKU# (item code). After we receive your order, we'll send you an email with your sales quote complete with your shipping options. Please respond within 5 business days, so that we can send your PayPal invoice with your total purchase. Shortly after your invoice is paid, your order will be shipped out within 48 hours or less. You'll receive an email confirmation with your tracking numbers once your order has been completed.
Can I get a quote first?
Please email us at Sales@sugarartdeco.com with complete shipping address (city, postcode, country), and a brief message of what you'd like to order. We'll give you an estimate shipping cost.
- All international orders will be automatically cancelled if we do not receive your email response on shipping after 5 business days.
- There will be some additional duty and tax fees at the arrival time, in which cannot be determined beforehand. International customers are liable to pay for these fees, which are usually billed from the shipping courier
- We are not liable for any damaged & missing packages done by the courier. Please choose your shipping option wisely.